Guides
Search plainly for what's happening. Try "lights gone off", "phone doesn't work" or "police told us to leave".
Cyber attack
What to do if you're affected by a cyber attack in the UK — protect your money, data and services, and where to report it.
Read guidanceEvacuation
What to do if you are told to evacuate in the UK: leave quickly and safely, take the essentials, and follow official routes.
Read guidanceFlooding
What to do before, during and after flooding in the UK: check your risk, act on warnings and stay safe from moving water.
Read guidanceGas leak & carbon monoxide
What to do if you smell gas or suspect carbon monoxide at home — the safe, fast steps and the free emergency numbers.
Read guidanceNational / hostile-state emergency
Calm, official-sourced guidance on how UK households can be resilient during a serious national or security emergency. No speculation — just preparedness and where to get verified information.
Read guidanceNational power outage
How to prepare for and cope with a widespread or national electricity outage in the UK, calmly and safely.
Read guidancePower cut
What to do during a local power cut in the UK: stay safe, keep warm, and get your supply back with one free phone call.
Read guidanceRadiological or nuclear emergency
Official UK advice for a radiological or nuclear emergency: go in, stay in, tune in — and follow instructions from the authorities.
Read guidanceShelter in place (Go in, stay in, tune in)
What to do if you're told to stay indoors during an incident in the UK — the official 'Go in, stay in, tune in' advice.
Read guidanceChemical or hazardous-substance incident
Official UK advice for a chemical incident: go in, stay in, tune in — and if a substance is on you, Remove, Remove, Remove.
Read guidanceExtreme cold / snow and ice
How to stay safe and warm during extreme cold, snow and ice in the UK, and protect people at risk.
Read guidanceExtreme heat / heatwave
How to stay safe in a UK heatwave: keep cool, stay hydrated and look out for people at risk.
Read guidanceFood / supply-chain disruption
Staying calm and prepared during food or supply-chain disruption.
Read guidanceFuel disruption
What to do if fuel supplies are disrupted in the UK.
Read guidanceInternet outage
What to do when home broadband or wider internet access goes down.
Read guidanceMajor fire (building)
What to do in a serious building fire: get out, stay out, call 999.
Read guidanceMobile / telecoms outage
What to do if mobile networks or landlines go down in the UK — how to still call 999 and stay in touch.
Read guidancePandemic / infectious disease
How to protect your household during an infectious-disease emergency.
Read guidanceSevere storm / high winds
What to do before and during a storm or high winds in the UK — act on Met Office warnings and stay safe indoors.
Read guidanceTerrorist incident
Official UK advice if you're caught up in a terrorist incident: Run, Hide, Tell — and how to stay safe afterwards.
Read guidanceTransport disruption
Coping with major disruption to roads, rail or air travel.
Read guidanceWater supply interruption
What to do if your tap water stops or is unsafe in the UK — get water, stay hydrated and follow your water company's advice.
Read guidanceWildfire / grass fire
What to do if there's a wildfire or grass fire near you in the UK: get away from smoke and flames and call 999.
Read guidance