Report it — who to tell, and how
Choose what you need to report and we'll show you the organisation that should receive it and the official contact route. This directory covers utilities, transport, security, fraud, the environment and public safety — not just utilities.
For an immediate threat to life, a crime in progress, serious injury, fire, a dangerous collision or another emergency needing an urgent response. Do not use a specialist non-emergency line instead of 999 when urgent help is required.
Call 999What are you reporting?
Pick the closest match to get the right contact.
Emergency / danger to life
999 / 112 and immediate safety instruction
Power / electricity
105 + your network operator
Gas / suspected leak
0800 111 999 GB · 0800 002 001 NI
Water / sewerage
Water UK postcode lookup + regional company
Telecoms / broadband
Your provider · Openreach for damaged equipment
Rail / road / coast
BTP · Network Rail · National Highways · Coastguard
Terrorism / suspicious activity
999 · 0800 789 321 · MI5
Fraud / cyber / scam
Report Fraud · NCSC · FCA · HMRC
Pollution / flood / waste
EA · NRW · SEPA · NIEA · local council
Workplace / food / safeguarding
HSE · FSA · council · police
Something else in the public interest
Police 101 · council · prescribed regulator
Numbers worth knowing
Full list| Situation | Contact |
|---|---|
| Immediate danger / emergency | 999 or 112 |
| Police non-emergency | 101 |
| Electricity power cut / network emergency | 105 |
| Gas smell / suspected gas escape | 0800 111 999 |
| Electricity emergency — Northern Ireland | 03457 643 643 |
| Gas emergency — Northern Ireland | 0800 002 001 |
| Anti-terrorist hotline | 0800 789 321 |
What makes a report useful
What to include — and why you should never investigate a hazard yourself.
Check your local providers
Utility boundaries overlap — use a postcode checker to confirm your supplier or network.
Telephone numbers and organisational responsibilities can change. Broad geographic descriptions are for navigation only — check exact utility coverage with the relevant postcode/area tool. This directory is revalidated against these primary sources whenever it is updated.
Last verified: 28 September 2026