Telecoms / communications
Broadband, landline and mobile faults, and damaged network equipment.
For an ordinary service outage, start with your own provider. Report physically dangerous or damaged network infrastructure to the owner — and call 999 if there is immediate danger or a crime in progress.
Telecoms and communications infrastructure
| What you are reporting | Who / contact | Notes |
|---|---|---|
| Ordinary broadband / landline outage | Your own telecom provider | Your retail provider should diagnose the service and raise network faults where required. |
| Dangerous or damaged Openreach pole, cable, cabinet or equipment | Openreach — 0800 023 2023 (emergency/out-of-hours); online reporting also available | Examples: fallen/leaning poles, exposed or dangling cables and unsafe cabinets. |
| Crime or vandalism affecting telecoms infrastructure | 999 if immediate danger/crime in progress; otherwise police 101 | Also report the physical network fault to the infrastructure owner. |
| Mobile-network outage | Your mobile operator | Check the operator's status page. 999/112 mobile calls may roam to another available UK network. |
Official sources
All reporting topicsLast verified 28 September 2026