Older people
Stay warm, connected and supplied — with help a call away.
A little preparation keeps you independent and safe if the power, phones or heating go off. The Priority Services Register is free and gives you extra help during disruptions.
Who this is for
- •People living alone
- •Anyone who finds cold or power cuts harder to manage
- •Family members supporting an older relative
Your quick actions
- Sign up to the free Priority Services Register with your electricity, gas and water suppliers.
- Keep a week of essential medication and a written repeat-prescription note.
- Keep a battery or wind-up radio and a torch within easy reach.
- Agree a daily check-in with a neighbour, friend or family member.
- Keep important numbers written on paper by the phone.
Guides for you
Older and vulnerable people
Helping older and vulnerable people be ready for emergencies.
ReadPower cut
What to do during a local power cut in the UK: stay safe, keep warm, and get your supply back with one free phone call.
ReadExtreme cold / snow and ice
How to stay safe and warm during extreme cold, snow and ice in the UK, and protect people at risk.
ReadMedication and prescriptions
Keeping essential medication available during an emergency.
ReadCommunications plan
Agreeing how your household will stay in touch during an emergency.
Read