Guides
Search plainly for what's happening. Try "lights gone off", "phone doesn't work" or "police told us to leave".
Babies, children, pregnancy and people who need help
Your household has children, pregnancy, care responsibilities or access needs.
Read guidanceBasic first aid while waiting for emergency help
Someone is seriously injured or unwell and it is safe to assist.
Read guidanceEvacuating safely with or without a car
Authorities tell you to leave or staying presents an immediate danger.
Read guidanceMedicines, medical equipment and additional support needs
You or someone you support relies on prescriptions, medical devices, telecare or regular assistance.
Read guidanceOlder and vulnerable people
Helping older and vulnerable people be ready for emergencies.
Read guidancePets, neighbours and community support
You are planning for animals or someone nearby who might need help.
Read guidance