Guides
Search plainly for what's happening. Try "lights gone off", "phone doesn't work" or "police told us to leave".
Weather and other emergencies
Cyber disruption, misinformation, payments and scams
Online services fail or alarming messages ask you to take urgent action.
Read guidanceWeather and other emergencies
Fire in a house or flat
There is smoke, a fire or a fire alarm affecting your home.
Read guidanceWeather and other emergencies
Flooding and unsafe floodwater
Flood warnings are issued or water threatens your home or route.
Read guidanceWeather and other emergencies
Heatwaves and keeping cool without power
Hot weather affects the home, especially if cooling equipment is unavailable.
Read guidanceWeather and other emergencies
Infectious disease alerts and biological incident concerns
A public health alert is issued or illness is spreading in your household or community.
Read guidanceWeather and other emergencies
Storms, snow, ice and winter isolation
Severe weather may cut off travel, power or other supplies.
Read guidanceWeather and other emergencies
Stranded at work, on public transport or on the road
You cannot safely complete your journey or return home.
Read guidanceWeather and other emergencies
Wildfire / grass fire
What to do if there's a wildfire or grass fire near you in the UK: get away from smoke and flames and call 999.
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